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SHIPPING & RETURNS
PAYMENT TERMS
We accept the payments card by
Credit and bank transfer.
Please choose the payment
methods during the order process.
Important note, we accept Euros & Dolar currency only.
Terms & Conditions of
Credit Cards are depending on the service provider’s policy.
We would like to apologize for
any inconvenience, but we are unable to accept gift cards, ecards, or
merchandise credits as payment for both domestic and international shipment.
We require a valid email
address on each order. This allows us to communicate important information
related to your order processing or request any additional information that may
be required to process your order.
SHIPPING CONDITIONS
The timeframe of shipping is
depending on the custom regulations in each country.
Please note that some global
shipments may have import taxes or duty fees due at product arrival. The
customer shall be responsible for these fees.
Your tracking number will be
sent by us through a confirmation email. Please allow 24 hours before checking
the status of your shipment as the system requires some time to update.
When the product has been
shipped, you cannot be changed the sending address. Please make sure you’re
shipping information is correct at the time of checkout. If you have put the
wrong address, please contact us as soon as possible. However, if your product
has already been shipped out, most likely it is on it’s way back.
SHIPPING COSTS
For most orders, If you are
unable to accept the delivery, you can arrange to collect from your local post
office, deliver to a neighbour or redeliver the next available day.
Delivery |
Details |
Price |
Europe |
2-3 working day |
DHL - €7 starting prices |
USA |
2-3 working day |
FEDEX - $7 starting prices |
CANADA |
2-3 working day |
FEDEX - $7 starting prices |
BAE |
4-8 working days |
DHL - $23.98 starting prices |
non-EU | 4-8 working days | DHL -€23.98 starting prices |
We will always show you the
best delivery options based on your product choice and delivery address. We are
shipping with either DHL.
Once you've placed an order,
we'll send you an Order Confirmation email as well as an email to let you know
when we've dispatched your order. We send most orders using secure tracked
services so that you can follow your order.
THE SHIPMENT COST
& TAXES
Please note that the shipment
cost and taxes is depending on the number of product, weight and the
destination country of product.
For shipment cost of wholesale,
we will calculate the shipment cost at time of receiving the final confirmation
order from you.
RETURNS
We offer a 100% refund
excluding postage within 20 days if you are not satisfied with our products.
Note:
if you want to return a product, it has to be unused.
Our policy lasts 20 days.
If 20 days have gone by since your purchase, unfortunately we can’t offer
you a refund or exchange.
SHIPPING RETURNS
To return your product, you
should mail your product to: Fevzipaşa mah. Medrese Sok. No:1 D:2 17000 Çanakkale, TURKIYE
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
For your return items, you should consider using a trackable shipping service
or purchasing shipping insurance. We do not guarantee that we will receive your
returned item.
REFUNDS (IF APPLICABLE)
Once your return is received
and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of
your refund.
If you are approved, then your
refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF
APPLICABLE)
If you haven’t received a
refund yet, first check your bank account again.
Then contact your credit card
company, it may take some time before your refund is officially posted.
Next contact your bank. There
is often some processing time before a refund is posted.
If you’ve done all of this and
you still have not received your refund yet, please contact us at info@thegoatz.co