Terms of Use
Last Updated: 4 September 2026
These Terms of Use govern access to and use of the website thegoatz.co, including browsing the Website, viewing products, creating an order, using checkout, contacting The Goatz, subscribing to communications and interacting with any content, feature or service made available through the Website.
By accessing or using the Website, the user agrees to these Terms of Use. If the user does not agree to these Terms of Use, the user should not use the Website.
These Terms of Use apply to all users of the Website, including visitors, customers, prospective customers, domestic users and international users. These Terms of Use do not limit any mandatory consumer, privacy or other statutory rights that cannot legally be waived under applicable law.
1. Website Owner and Contact Information
Owner / Seller: Seçil TÜREDİ
Brand / Website: The Goatz / thegoatz.co
Tax Office: Çanakkale Tax Office
Tax Identification Number: 53659508922
MERSIS Number: Not applicable / not available
Address: Medrese Sokak, No: 1, Office: 2, Fevzipaşa Mahallesi, 17100 Çanakkale, Turkey
Email: [email protected]
Phone: +90 544 569 89 85
Registered Electronic Mail Address: [email protected]
ETBIS Registration / QR Code: Available on the Website where applicable.
2. Definitions
Website means the website operated under the domain name thegoatz.co and any pages, features, services, checkout functions, content and tools made available through it.
The Goatz, Seller, we, us or our means Seçil TÜREDİ operating the Website and offering products under the brand The Goatz.
User means any person who visits, browses, accesses or uses the Website.
Buyer means a user who places an order through the Website.
Products means handmade ceramics, soy candles, home decoration products, accessories, art objects and similar physical goods offered for sale on the Website.
Agreement means these Terms of Use and, where applicable, the Distance Sales Agreement, Preliminary Information Form, Privacy Notice, Cookie Policy, Return Policy and other policies or legal notices published on the Website.
3. Scope of These Terms
These Terms of Use regulate general Website use. Purchases made through the Website are also subject to the Preliminary Information Form and the Distance Sales Agreement presented to the Buyer before the order is confirmed.
In case of a conflict between these Terms of Use and the Distance Sales Agreement or Preliminary Information Form regarding a consumer purchase, the Distance Sales Agreement and mandatory consumer protection rules shall prevail for that purchase.
Privacy and cookie matters are governed by the Privacy Notice, Cookie Policy and Cookie Preferences available on the Website.
International orders may also be subject to customs rules, import rules, local taxes and mandatory consumer protection rules of the country of delivery or the Buyer’s country of residence.
4. Eligibility and Use of the Website
The user must use the Website only for lawful purposes and in accordance with these Terms of Use.
By using the Website or placing an order, the user confirms that the information provided is accurate, complete and up to date.
If the user places an order on behalf of another person, the user confirms that they are authorized to provide the relevant personal, delivery, billing and order information.
The Website is not intended for children. Users who are not legally capable of entering into binding transactions should use the Website only with the involvement and permission of a parent or legal guardian.
5. Account, Checkout and User Information
The Website may allow users to place orders as guests or through account-based checkout, depending on the Website infrastructure available at the time.
The user is responsible for keeping account credentials, email access, password information and device security confidential.
The user is responsible for all activity carried out through their account or checkout information, unless the activity is caused by the Seller’s fault or by circumstances for which the user is not legally responsible.
The Seller may suspend, restrict or cancel access to an account or order process where necessary for security, fraud prevention, legal compliance, protection of rights or prevention of misuse.
6. Product Information
The Seller makes reasonable efforts to display product descriptions, photographs, dimensions, materials, colors, prices, stock information and other product details accurately.
However, product colors, textures, finishes and dimensions may appear differently depending on device screens, photography conditions, lighting, browser settings or the handmade nature of the product.
The products offered by The Goatz may include handmade, small-batch, custom-made, made-to-order or personalized products.
Handmade products may contain natural variations in color, form, glaze, texture, size, pattern or finish. Such natural variations do not constitute a defect, provided that they are consistent with the handmade nature of the product and the product description.
Users should read the product description, dimensions, material information, care instructions, delivery information, return conditions and withdrawal exceptions before placing an order.
7. Prices, Taxes and Availability
Product prices, currencies, applicable taxes charged by the Seller in Turkey where applicable, shipping fees and total order amounts are displayed before the Buyer confirms the order.
The Seller is responsible for its own tax obligations arising in Turkey in connection with the sale, invoicing and export of the products, in accordance with the applicable tax legislation of the Republic of Turkey.
Unless expressly stated otherwise on the Website or at checkout, prices and shipping fees do not include customs duties, import taxes, customs clearance fees, brokerage fees, local taxes, storage fees, carrier collection fees or similar charges that may arise in the country of delivery.
For international orders, customs duties, import taxes, local taxes, customs clearance costs, brokerage fees, carrier collection fees and similar official or third-party charges arising in the destination country are the responsibility of the Buyer, unless mandatory law provides otherwise.
Prices, campaigns, stock information and delivery options may change prospectively. Changes do not affect orders already confirmed by the Buyer, except where correction is required by mandatory law or where an obvious technical error has occurred.
The Seller may correct typographical errors, pricing errors, stock errors, technical errors or other obvious mistakes on the Website.
8. Orders and Payment
An order is placed when the Buyer confirms the order through the Website and completes the required checkout steps.
The Buyer acknowledges that confirming an order through the Website creates a payment obligation.
The Seller may use third-party payment service providers for secure payment processing.
The Seller may reject, cancel or refund an order where payment is not authorized, fraud is suspected, product supply becomes impossible, delivery information is incomplete or inaccurate, legal restrictions apply, the order breaches these Terms of Use, or another lawful reason exists.
If an order is cancelled after payment has been collected, the Seller will refund the amount collected by the Seller in accordance with applicable law and the relevant sales terms.
9. Delivery and International Shipping
Delivery conditions, estimated delivery times, shipping fees and available delivery countries are displayed on the Website, product page, checkout page, order confirmation screen or relevant sales documents.
For international orders, delivery times may vary depending on carrier operations, customs procedures, public holidays, force majeure events, destination country rules, import restrictions and the Buyer’s timely payment of any import-related charges.
The Buyer is responsible for providing complete and accurate delivery, billing and customs information.
If a shipment is delayed, refused, returned, held at customs or not delivered due to missing information, import restrictions, unpaid customs duties, unpaid import taxes, unpaid local taxes, unpaid carrier charges or the Buyer’s failure to collect the shipment, the Buyer may be responsible for related shipping, return shipping, customs, storage, carrier and administrative charges, to the extent permitted by applicable mandatory law.
10. Returns, Withdrawal and Refunds
Returns, withdrawal rights and refunds are governed by the Preliminary Information Form, Distance Sales Agreement, Return Policy and applicable mandatory consumer protection laws.
For international returns, unless mandatory consumer law provides otherwise or unless the product is defective, damaged, incomplete or incorrect, return shipping costs, customs charges, import/export fees, return clearance charges, brokerage fees, carrier fees, storage fees and similar return-related charges may be borne by the Buyer.
Products prepared in line with the Buyer’s personal requests or needs, including personalized, custom-made, made-to-order or specially produced products, may not be eligible for withdrawal unless the product is defective or mandatory law provides otherwise.
The Buyer should review the applicable Distance Sales Agreement and Preliminary Information Form before placing an order.
11. Prohibited Uses
The user must not use the Website for unlawful, fraudulent, harmful, misleading, abusive, offensive, infringing or unauthorized purposes.
The user must not attempt to interfere with the security, integrity, availability or proper functioning of the Website.
The user must not use bots, scrapers, crawlers, automated tools or data extraction methods to access, copy, collect or monitor the Website without prior written permission, except where such activity is permitted by applicable law or by standard search engine indexing rules.
The user must not upload, transmit or attempt to introduce malware, viruses, harmful code, spam, phishing content or other malicious material.
The user must not impersonate another person, use false information, misuse payment methods, interfere with another user’s experience or attempt to gain unauthorized access to systems, accounts, payment data or personal data.
The user must not copy, reproduce, sell, resell, commercially exploit or misuse the Website, its content, product designs, visuals, photographs, text, branding or other materials without prior written permission.
12. Intellectual Property Rights
All designs, product designs, visuals, photographs, graphics, logos, brand elements, texts, product descriptions, Website layout, Website content and other materials displayed on the Website belong to the Seller or the relevant rights holders.
The user is granted a limited, revocable, non-exclusive and non-transferable right to access and use the Website for personal, lawful and non-commercial purposes.
No content on the Website may be copied, reproduced, distributed, published, modified, displayed, sold, licensed, reverse engineered, used commercially or used to create derivative works without prior written permission from the Seller or the relevant rights holder.
The Goatz name, brand identity, product visuals, product descriptions and creative works may not be used in a manner that causes confusion, suggests endorsement, damages reputation or infringes rights.
13. User Content and Communications
If the user sends reviews, photographs, comments, feedback, suggestions, messages, customization requests or other content to the Seller, the user confirms that the content is lawful and does not infringe third-party rights.
The user grants the Seller the right to use order-related communications and feedback to provide services, respond to requests, improve products, handle disputes and comply with legal obligations.
Where the Seller wishes to use customer reviews, photographs or testimonials for marketing purposes, such use will be carried out in accordance with applicable privacy, advertising and consumer protection rules.
The Seller may remove, moderate or decline to publish user content that is unlawful, misleading, offensive, infringing, abusive, spam-like, irrelevant or otherwise inappropriate.
14. Third-Party Services and Links
The Website may contain links to third-party websites, payment pages, cargo tracking pages, social media platforms, embedded content, map services, analytics services, advertising platforms or other external services.
Third-party services are operated by independent providers and may be subject to their own terms, privacy notices and cookie policies.
The Seller is not responsible for the availability, content, privacy practices, security measures, accuracy or actions of third-party websites or services, unless mandatory law provides otherwise.
The user should review the terms and privacy policies of third-party services before using them or providing personal data to them.
15. Privacy and Cookies
The processing of personal data is explained in the Privacy Notice available on the Website.
The use of cookies and similar technologies is explained in the Cookie Policy and Cookie Preferences available on the Website.
By using the Website, the user acknowledges that personal data may be processed for purposes such as Website operation, order management, payment processing, delivery, customs procedures, customer support, returns, refunds, legal compliance, security and marketing where permitted by applicable law.
16. Availability and Changes to the Website
The Seller aims to keep the Website available, secure and functional, but does not guarantee that the Website will always be uninterrupted, error-free, secure, compatible with every device or free from technical issues.
The Seller may update, suspend, restrict, modify or discontinue any part of the Website, product listing, service, content, feature or functionality at any time, subject to applicable law and confirmed order obligations.
The Seller may perform maintenance, updates, security improvements, design changes, infrastructure changes or operational changes without prior notice.
17. Disclaimer
The Website and its content are provided for general information, shopping and customer communication purposes.
The Seller makes reasonable efforts to keep Website content accurate and up to date, but does not guarantee that all information will always be complete, current, error-free or uninterrupted.
Nothing on the Website should be interpreted as professional legal, tax, customs, medical, financial or technical advice.
For international orders, users are responsible for checking import rules, customs requirements, local taxes and local restrictions in the country of delivery before placing an order.
18. Limitation of Liability
Nothing in these Terms of Use limits liability where such limitation is prohibited by applicable mandatory law.
To the maximum extent permitted by applicable law, the Seller shall not be liable for indirect, incidental, special, punitive or consequential damages arising from Website use, inability to use the Website, third-party services, technical interruptions, customs delays, user errors, incomplete information, unauthorized account access caused by the user or events beyond the Seller’s reasonable control.
The Seller’s liability regarding product sales, defective products, delivery, returns and refunds is governed by the applicable Distance Sales Agreement, Preliminary Information Form and mandatory consumer protection rules.
19. Force Majeure
Events beyond the reasonable control of the Seller, including but not limited to natural disasters, war, terrorism, civil unrest, strikes, pandemics, infrastructure failures, cyber incidents, power outages, interruption of transportation services, customs delays, import restrictions and decisions of public authorities, may be considered force majeure.
If force majeure affects Website operation, order processing, delivery or performance of obligations, the Seller will take reasonable steps in accordance with applicable law. Mandatory consumer rights remain reserved.
20. Suspension and Termination
The Seller may suspend, restrict or terminate a user’s access to the Website where the user breaches these Terms of Use, violates applicable law, misuses the Website, attempts fraud, interferes with Website security, infringes intellectual property rights or creates risk for the Seller, other users or third parties.
Suspension or termination does not affect rights and obligations that arose before the suspension or termination, including payment obligations, refund obligations, consumer rights, intellectual property rights, privacy obligations, dispute resolution rights and legal compliance obligations.
21. Governing Law
These Terms of Use are governed by the laws of the Republic of Turkey, without prejudice to any mandatory consumer protection, privacy or other statutory rules that may apply in the user’s country of residence or the country of delivery.
International users may have mandatory rights under their local laws. Nothing in these Terms of Use is intended to exclude or restrict rights that cannot legally be excluded or restricted.
22. Complaints and Dispute Resolution
Users may submit complaints, questions and requests to the Seller through [email protected], +90 544 569 89 85 or [email protected].
For disputes arising from consumer purchases, the applicable Distance Sales Agreement, Preliminary Information Form and mandatory consumer protection laws shall apply.
Where Turkish consumer law is applicable, the Buyer may apply to the competent Consumer Arbitration Committees or Consumer Courts within the monetary limits and procedures applicable for the relevant year.
For 2026, where Turkish consumer law applies, consumer disputes below TRY 186,000 fall within the jurisdiction of Consumer Arbitration Committees in Turkey.
For international users, competent authorities and courts may be determined according to applicable mandatory law, including mandatory consumer protection rules in the user’s country of residence or country of delivery where applicable.
23. Updates to These Terms
The Seller may update these Terms of Use from time to time due to legal, technical, commercial or operational changes.
The updated version will be published on the Website and will apply from the date of publication, unless otherwise stated.
Updates do not affect confirmed orders retroactively, unless required by mandatory law or unless the update is beneficial to the user and legally applicable.
Users should review these Terms of Use periodically.
24. Severability
If any provision of these Terms of Use is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in effect to the extent permitted by applicable law.
The invalid, unlawful or unenforceable provision may be replaced or interpreted in a manner that most closely reflects its lawful purpose, where permitted by applicable law.
25. Entire Agreement
These Terms of Use, together with the Privacy Notice, Cookie Policy, Cookie Preferences, Preliminary Information Form, Distance Sales Agreement, Return Policy and other legal notices published on the Website, constitute the applicable terms governing the user’s access to the Website and, where relevant, purchases made through the Website.
For product purchases, the order-specific information displayed at checkout, the Preliminary Information Form and the Distance Sales Agreement form part of the sales relationship between the Seller and the Buyer.
26. Contact
For questions, requests or complaints regarding these Terms of Use, users may contact the Seller through the following channels.
Email: [email protected]
Phone: +90 544 569 89 85
Registered Electronic Mail Address: [email protected]
Address: Medrese Sokak, No: 1, Office: 2, Fevzipaşa Mahallesi, 17100 Çanakkale, Turkey