Preliminary Information Form for International Orders
This Preliminary Information Form has been prepared for international purchases made through thegoatz.co before the Buyer confirms the order. This Form applies only to orders placed by Buyers located outside Turkey and/or to orders delivered outside Turkey.
This Form is intended to inform the Buyer about the Seller, product characteristics, price, payment, delivery, customs charges, taxes, right of withdrawal, return procedure, refund rules and dispute resolution before the conclusion of the Distance Sales Agreement.
The Seller is established in the Republic of Turkey. This Form is governed by the laws of the Republic of Turkey, including Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation, to the extent applicable. Nothing in this Form limits any mandatory consumer rights that cannot legally be waived under the laws of the Buyer’s country of residence or the country of delivery.
1. Seller Information
Seller: Seçil TÜREDİ
Brand / Website: The Goatz / thegoatz.co
Tax Office: Çanakkale Tax Office
Tax Identification Number: 53659508922
MERSIS Number: Not applicable / not available
Registered Address: Fevzipaşa Mahallesi, Medrese Sokak, No: 1, İş Yeri 2, Çanakkale Merkez, Çanakkale, Turkey
Return Address: Fevzipaşa Mahallesi, Medrese Sokak, No: 1, İş Yeri 2, Çanakkale Merkez, Çanakkale, Turkey
Email: [email protected]
Phone: +90 544 569 89 85
Registered Electronic Mail Address: [email protected]
ETBIS Registration / QR Code: Available on the Website where applicable.
2. Buyer Information
The Buyer is the natural person who places an international order through thegoatz.co for non-commercial or non-professional purposes.
The Buyer’s name, surname, delivery address, invoice address, email address, phone number and order details are provided by the Buyer during the order process and are displayed on the order summary page before payment confirmation.
3. Product Information
The essential characteristics of the product, including product name, category, material, color, size, quantity, usage information, care instructions, handmade nature, customization details where applicable, and other key features, are displayed on the relevant product page and on the order summary page before the Buyer confirms the order.
The products offered on thegoatz.co may include handmade ceramics, soy candles, home decoration products, accessories, art objects and similar physical goods.
The Buyer acknowledges that handmade products may contain natural variations in color, form, glaze, texture, size, pattern or finish. Such natural variations do not constitute a defect, provided that they are consistent with the handmade nature of the product and the product description.
Some products may be personalized, custom-made, made-to-order or specially produced according to the Buyer’s personal requests or selected specifications. This information is stated on the relevant product page or during the order process where applicable.
4. Price, Taxes and Additional Costs
The product price, currency, taxes charged by the Seller in Turkey where applicable, shipping fee, total order amount and payment method are displayed on the order summary page before the Buyer confirms the order.
The Seller is responsible for its own tax obligations arising in Turkey in connection with the sale, invoicing and export of the products, in accordance with the applicable tax legislation of the Republic of Turkey.
Unless expressly stated otherwise on the Website or at checkout, the product price and shipping fee do not include customs duties, import taxes, customs clearance fees, brokerage fees, local taxes, storage fees, carrier collection fees or similar charges that may arise in the country of delivery.
For international orders, any customs duties, import taxes, local taxes, customs clearance costs, brokerage fees, carrier collection fees and similar official or third-party charges arising in the destination country are the responsibility of the Buyer, unless mandatory law provides otherwise.
The Seller has no control over customs duties, import taxes, customs clearance procedures or official inspections applied by the destination country. Such charges and procedures are determined by the laws and authorities of the country of delivery.
5. Payment Information
The Buyer may pay for the order using the payment methods offered on thegoatz.co at checkout.
The Seller may use third-party payment infrastructure providers for secure payment processing.
The Buyer accepts that confirming the order through the Website creates a payment obligation.
No additional payment obligation may be imposed on the Buyer by the Seller unless the Buyer has expressly approved such additional cost before placing the order. However, customs duties, import taxes, local taxes and similar destination-country charges may be collected separately by public authorities, customs authorities, carriers or third parties in the country of delivery.
6. Delivery Information
The product shall be delivered to the international delivery address provided by the Buyer during the order process.
The estimated delivery period is displayed on the Website, product page, checkout page or order confirmation screen before the Buyer places the order.
Unless the product is prepared according to the Buyer’s personal requests or needs, the delivery period for goods shall not exceed thirty days from the date the order is received by the Seller, unless a longer period is expressly agreed due to international shipping, customs procedures, made-to-order production or the nature of the product.
Delivery times for international orders may vary depending on carrier operations, customs procedures, public holidays, force majeure events, destination country rules and the Buyer’s timely payment of any import-related charges.
If delivery becomes impossible, the Seller shall notify the Buyer in writing or through a durable medium within three days from becoming aware of such impossibility and shall refund all payments collected by the Seller, including delivery costs if applicable, within fourteen days from the date of notification.
7. Customs, Import and Delivery Country Responsibilities
The Buyer is responsible for checking whether the ordered product may be imported into the destination country.
The Buyer is responsible for providing complete and accurate delivery, billing and customs information during the order process.
If the shipment is delayed, refused, returned, held at customs or not delivered due to missing information, import restrictions, unpaid customs duties, unpaid import taxes, unpaid local taxes, unpaid carrier charges or the Buyer’s failure to collect the shipment, the Buyer may be responsible for related shipping, return shipping, customs, storage, carrier and administrative charges, to the extent permitted by applicable mandatory law.
8. Right of Withdrawal
The Buyer has the right to withdraw from the Distance Sales Agreement within fourteen days without giving any reason and without paying any penalty, except for the legally permitted exceptions stated in this Form and in the Distance Sales Agreement.
For goods, the withdrawal period begins on the day the Buyer or a third person designated by the Buyer receives the product. For multiple products delivered separately under a single order, the period begins on the day the Buyer or the designated third person receives the last product.
To exercise the right of withdrawal, the Buyer must notify the Seller within the withdrawal period by sending a clear withdrawal statement to [email protected] or by using the withdrawal form provided by the Seller.
The Buyer should contact the Seller before sending any international return in order to receive return instructions and minimize customs, delivery or tracking problems.
9. Return Procedure and Return Shipping Costs
Unless the Seller offers to collect the product, the Buyer must return the product to the Seller or to the person authorized by the Seller within fourteen days from the date on which the Buyer sends the withdrawal notification.
The authorized return carrier designated by the Seller is DHL.
For international returns, unless mandatory consumer law provides otherwise or unless the product is defective, damaged, incomplete or incorrect, the return shipping cost shall be borne by the Buyer.
For international returns, customs charges, import/export fees, return clearance charges, brokerage fees, carrier fees, storage fees and similar return-related charges shall be borne by the Buyer, unless mandatory consumer law provides otherwise or unless the return is caused by the Seller’s fault.
If the Buyer returns the product through a carrier other than DHL, the Buyer may be responsible for the cost, risk and tracking of that return shipment. The Buyer must ensure that the returned product is properly packed, trackable and suitable for international transport.
Return shipments should be sent to the following address: Seçil TÜREDİ, Fevzipaşa Mahallesi, Medrese Sokak, No: 1, İş Yeri 2, Çanakkale Merkez, Çanakkale, Turkey.
10. Refund Information
If the Buyer duly exercises the right of withdrawal, the Seller shall refund the payments collected by the Seller within fourteen days from the date the product subject to withdrawal is delivered to DHL as the return carrier designated by the Seller or, if another carrier is used, from the date the returned product reaches the Seller.
The refund shall be made using the same payment method used by the Buyer during the purchase, unless the Buyer expressly agrees otherwise, and no fee shall be imposed by the Seller due to the refund, except for deductions permitted by applicable mandatory law.
If the Buyer selected a delivery method more expensive than the standard delivery method offered by the Seller, the Seller is not required to refund the additional delivery cost exceeding the standard delivery fee.
For international orders, customs duties, import taxes, customs clearance fees, brokerage fees, local taxes, storage fees, return shipping fees and similar charges paid to public authorities, customs authorities, carriers or third parties in the destination country are not refundable by the Seller, unless mandatory law provides otherwise or unless the charge was caused by the Seller’s fault.
The Seller may withhold the refund until the returned product is received or until the Buyer provides sufficient proof that the product has been shipped back, to the extent permitted by applicable mandatory law.
11. Products for Which the Right of Withdrawal Cannot Be Used
Unless otherwise agreed by the Parties, the Buyer cannot exercise the right of withdrawal for products prepared in line with the Buyer’s personal requests or needs, including personalized, custom-made, made-to-order or specially produced products.
The right of withdrawal cannot be used for goods that may deteriorate quickly or expire rapidly.
The right of withdrawal cannot be used for goods whose protective elements such as packaging, tape, seal or hygiene seal have been opened after delivery, if the return of such goods is unsuitable for health or hygiene reasons.
The right of withdrawal cannot be used for goods that, after delivery, are mixed with other products and cannot be separated by their nature.
The right of withdrawal cannot be used for services that have started before the expiry of the withdrawal period with the Buyer’s prior consent and acknowledgment, where applicable.
12. Defective, Damaged or Incorrect Products
If the delivered product is defective, damaged, incomplete or different from the ordered product, the Buyer should contact the Seller through [email protected] as soon as reasonably possible, together with the order number, photographs of the product and packaging, and a description of the issue.
The Buyer’s legal rights regarding defective goods are reserved. Depending on the applicable legal conditions, the Buyer may request repair, replacement, price reduction or refund.
For damaged deliveries, the Buyer is advised to keep the product, packaging and shipping documents and, where possible, request a damage report from the carrier.
Return shipping costs for defective, damaged, incomplete or incorrect products shall not be charged to the Buyer where the Seller is legally responsible for the issue.
13. Validity Period of Prices and Commitments
The prices, campaigns and delivery conditions displayed on the Website are valid at the time the Buyer places the order, unless otherwise stated.
The Seller reserves the right to update product prices, campaigns, shipping fees and sales conditions prospectively. Such updates do not affect orders already confirmed by the Buyer.
14. Personal Data
The Buyer’s personal data may be processed for purposes such as receiving and fulfilling orders, payment processing, international delivery, customs procedures, invoicing, customer support, legal compliance and handling returns or complaints.
For international orders, the Buyer’s personal data may be shared with payment service providers, cargo and logistics companies, customs brokers, customs authorities and other necessary service providers for the purpose of fulfilling the order and completing international delivery.
Detailed information is provided in the Privacy Notice and Cookie Policy available on the Website.
15. Complaints and Dispute Resolution
The Buyer may submit complaints and requests to the Seller through [email protected], +90 544 569 89 85 or the Seller’s registered electronic mail address [email protected].
This Form and the related Distance Sales Agreement are governed by the laws of the Republic of Turkey, without prejudice to any mandatory consumer protection rules that may apply in the Buyer’s country of residence or the country of delivery.
For disputes arising from the order, the competent authorities and courts shall be determined in accordance with applicable mandatory law. Where Turkish consumer law is applicable, the Buyer may apply to the competent Consumer Arbitration Committees or Consumer Courts within the monetary limits and procedures applicable for the relevant year.
For 2026, where Turkish consumer law applies, consumer disputes below TRY 186,000 fall within the jurisdiction of Consumer Arbitration Committees in Turkey.
16. Confirmation
The Buyer confirms that they have read and understood this Preliminary Information Form before placing the order.
By confirming the order through the Website, the Buyer acknowledges that they have been informed about the product, price, payment, delivery, customs charges, taxes, right of withdrawal, return costs, refund conditions, withdrawal exceptions and dispute resolution before the conclusion of the Distance Sales Agreement.
The Buyer accepts that confirming the order creates a payment obligation.