Distance Sales Agreement for International Orders
This Distance Sales Agreement has been prepared for international purchases made through www.thegoatz.co between the Seller and the Buyer by using remote communication tools. This Agreement applies only to orders placed by Buyers located outside Turkey and/or to orders delivered outside Turkey.
This Agreement applies to the online sale of physical products offered on the Website, including but not limited to handmade ceramics, soy candles, home decoration products, accessories, art objects and similar goods.
The Seller is established in the Republic of Turkey. This Agreement is governed by the laws of the Republic of Turkey, including Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation, to the extent applicable. Nothing in this Agreement limits any mandatory consumer rights that cannot legally be waived under the laws of the Buyer’s country of residence or the country of delivery.
This English text is provided for international customers. In case of any inconsistency between this English text and mandatory provisions of applicable consumer protection legislation, the mandatory legal provisions shall prevail.
1. Parties
Seller: Seçil TÜREDİ
Brand / Website: The Goatz / www.thegoatz.co
Tax Office: Çanakkale Tax Office
Tax Identification Number: 53659508922
MERSIS Number: Not applicable / not available
Registered Address: Fevzipaşa Mahallesi, Medrese Sokak, No: 1, İş Yeri 2, Çanakkale Merkez, Çanakkale, Turkey
Return Address: Fevzipaşa Mahallesi, Medrese Sokak, No: 1, İş Yeri 2, Çanakkale Merkez, Çanakkale, Turkey
Email: [email protected]
Phone: +90 544 569 89 85
Registered Electronic Mail Address: [email protected]
Buyer: The natural person who places an international order through www.thegoatz.co for non-commercial or non-professional purposes and whose name, surname, delivery address, invoice address, email address and phone number are provided during the order process.
2. Subject of the Agreement
The subject of this Agreement is to determine the rights and obligations of the Parties regarding the international sale and delivery of the product or products ordered electronically by the Buyer through www.thegoatz.co.
The type, quantity, brand, model, color, unit price, total price, taxes, delivery costs, payment method, delivery address and other essential characteristics of the product are shown on the product page, order summary page, invoice, payment page and Preliminary Information Form approved by the Buyer before placing the order.
3. Product, Price and Payment Information
The essential characteristics and sales price of the product are displayed on the relevant product page and on the order confirmation page before the Buyer completes the purchase.
The total price payable by the Buyer consists of the product price, applicable taxes charged at checkout, delivery fees and any other additional costs expressly approved by the Buyer before the order is placed.
Unless expressly stated otherwise on the Website or at checkout, the product price and shipping fee do not include customs duties, import taxes, customs clearance fees, brokerage fees, local taxes or similar charges that may arise in the country of delivery.
No additional payment obligation may be imposed on the Buyer by the Seller unless the Buyer has given explicit approval before the conclusion of the Agreement. However, customs duties, import taxes and similar official charges may be collected by public authorities, customs authorities, carriers or third parties in the country of delivery.
Payments may be made through the payment methods offered on the Website. The Seller may use third-party payment infrastructure providers for secure payment processing.
4. Preliminary Information and Order Confirmation
Before placing the order, the Buyer confirms that they have reviewed and approved the Preliminary Information Form, this Distance Sales Agreement, the product details, total price, delivery conditions, right of withdrawal conditions, return conditions, customs and tax information for international orders, and all other mandatory pre-contractual information.
The Buyer accepts that the order creates a payment obligation once it is confirmed through the Website.
5. Delivery
The product shall be delivered to the international delivery address specified by the Buyer during the order process. Delivery may be made to the Buyer or to a third person designated by the Buyer.
The Seller shall perform its delivery obligation within the period promised on the Website, product page, order confirmation or Preliminary Information Form. Unless the product is prepared according to the Buyer’s personal requests or needs, the delivery period for goods shall not exceed thirty days from the date the order is received by the Seller, unless a longer period is expressly agreed due to international shipping, customs procedures, made-to-order production or the nature of the product.
Delivery times for international orders may vary depending on carrier operations, customs procedures, public holidays, force majeure events, destination country rules and the Buyer’s timely payment of any import-related charges.
If delivery becomes impossible, the Seller shall notify the Buyer in writing or through a durable medium within three days from becoming aware of such impossibility and shall refund all payments collected by the Seller, including delivery costs if applicable, within fourteen days from the date of notification.
The Seller is responsible for loss and damage occurring until the product is delivered to the Buyer or to a third person designated by the Buyer, provided that the shipment is made through the carrier specified by the Seller. If the Buyer requests shipment through a carrier other than the carrier designated by the Seller, the Seller shall not be responsible for loss or damage occurring after the product is handed over to that carrier.
6. Customs Duties, Import Taxes and Local Charges
For orders delivered outside Turkey, the Buyer is responsible for checking whether the ordered product may be imported into the destination country.
Unless expressly stated otherwise on the Website or at checkout, customs duties, import taxes, customs clearance fees, brokerage fees, local taxes and similar official charges arising in the country of delivery are the responsibility of the Buyer.
The Seller has no control over customs duties, import taxes, customs clearance procedures or official inspections applied by the destination country. Such charges and procedures are determined by the laws and authorities of the country of delivery.
If an international shipment is refused by the Buyer, not collected, or returned due to unpaid customs duties, taxes, fees, missing information or import restrictions in the destination country, the Seller may deduct non-refundable shipping, return shipping, customs, storage, carrier or administrative charges from the refundable amount, to the extent permitted by applicable mandatory law.
7. Right of Withdrawal
The Buyer has the right to withdraw from this Agreement within fourteen days without giving any reason and without paying any penalty, except for the legally permitted exceptions stated in this Agreement.
For goods, the withdrawal period begins on the day the Buyer or a third person designated by the Buyer receives the product. For multiple products delivered separately under a single order, the period begins on the day the Buyer or the designated third person receives the last product.
To exercise the right of withdrawal, the Buyer must notify the Seller within the withdrawal period by sending a clear withdrawal statement to [email protected] or by using the withdrawal form provided at the end of this Agreement.
The Buyer should contact the Seller before sending any international return in order to receive return instructions and minimize customs, delivery or tracking problems.
8. International Return Procedure
Unless the Seller offers to collect the product, the Buyer must return the product to the Seller or to the person authorized by the Seller within fourteen days from the date on which the Buyer sends the withdrawal notification.
The authorized return carrier designated by the Seller is DHL.
For international returns, unless mandatory consumer law provides otherwise or unless the product is defective, damaged, incomplete or incorrect, the return shipping cost shall be borne by the Buyer.
For international returns, customs charges, import/export fees, return clearance charges, brokerage fees, carrier fees, storage fees and similar return-related charges shall be borne by the Buyer, unless mandatory consumer law provides otherwise or unless the return is caused by the Seller’s fault.
If the Buyer returns the product through a carrier other than DHL, the Buyer may be responsible for the cost, risk and tracking of that return shipment. The Buyer must ensure that the returned product is properly packed, trackable and suitable for international transport.
Return shipments should be sent to the following address: Seçil TÜREDİ, Fevzipaşa Mahallesi, Medrese Sokak, No: 1, İş Yeri 2, Çanakkale Merkez, Çanakkale, Turkey.
9. Refunds
In case the Buyer duly exercises the right of withdrawal, the Seller shall refund the payments collected by the Seller within fourteen days from the date the product subject to withdrawal is delivered to the return carrier specified by the Seller or, if another carrier is used, from the date the returned product reaches the Seller.
The refund shall be made using the same payment method used by the Buyer during the purchase, unless the Buyer expressly agrees otherwise, and no fee shall be imposed by the Seller due to the refund, except for deductions permitted by applicable mandatory law.
If the Buyer selected a delivery method more expensive than the standard delivery method offered by the Seller, the Seller is not required to refund the additional delivery cost exceeding the standard delivery fee.
For international orders, customs duties, import taxes, customs clearance fees, brokerage fees, local taxes, storage fees, return shipping fees and similar charges paid to public authorities, customs authorities, carriers or third parties are not refundable by the Seller, unless mandatory law provides otherwise or unless the charge was caused by the Seller’s fault.
The Seller may withhold the refund until the returned product is received or until the Buyer provides sufficient proof that the product has been shipped back, to the extent permitted by applicable mandatory law.
10. Products for Which the Right of Withdrawal Cannot Be Used
Unless otherwise agreed by the Parties, the Buyer cannot exercise the right of withdrawal for products prepared in line with the Buyer’s personal requests or needs, including personalized, custom-made, made-to-order or specially produced products.
The right of withdrawal cannot be used for goods that may deteriorate quickly or expire rapidly.
The right of withdrawal cannot be used for goods whose protective elements such as packaging, tape, seal or hygiene seal have been opened after delivery, if the return of such goods is unsuitable for health or hygiene reasons.
The right of withdrawal cannot be used for goods that, after delivery, are mixed with other products and cannot be separated by their nature.
The right of withdrawal cannot be used for services that have started before the expiry of the withdrawal period with the Buyer’s prior consent and acknowledgment, where applicable.
11. Handmade and Custom-Made Products
The Buyer accepts that some products offered by The Goatz may be handmade, small-batch, custom-made, personalized or produced upon order.
Handmade products may contain natural variations in color, form, glaze, texture, size, pattern or finish. Such natural variations do not constitute a defect, provided that they are consistent with the handmade nature of the product and the product description.
Products produced or customized according to the Buyer’s personal requests, selected specifications, name, initials, color combination, size, design preference or similar personalized instructions may not be eligible for withdrawal, unless the product is defective or the Seller agrees otherwise.
12. Condition of Returned Products
The Buyer is not responsible for changes or deterioration that occur if the product is used within the withdrawal period only in accordance with its functioning, technical specifications and usage instructions.
The product to be returned should be sent back with its invoice, original packaging, accessories, certificates, gift products and all other items delivered together with the product, to the extent reasonably possible.
The Buyer must package fragile products, including ceramic products and glass items, with due care when returning them. The Buyer should avoid any use beyond what is necessary to inspect the nature, characteristics and functioning of the product.
If the returned product is damaged due to improper return packaging, insufficient protection or misuse beyond ordinary inspection, the Seller may make deductions from the refundable amount to the extent permitted by applicable mandatory law.
13. Defective, Damaged or Incorrect Products
If the delivered product is defective, damaged, incomplete or different from the ordered product, the Buyer should contact the Seller through [email protected] as soon as reasonably possible, together with the order number, photographs of the product and packaging, and a description of the issue.
Legal rights of the Buyer regarding defective goods are reserved. Depending on the applicable legal conditions, the Buyer may request repair, replacement, price reduction or refund.
For damaged deliveries, the Buyer is advised to keep the product, packaging and shipping documents and, where possible, request a damage report from the carrier.
Return shipping costs for defective, damaged, incomplete or incorrect products shall not be charged to the Buyer where the Seller is legally responsible for the issue.
14. Buyer’s Declarations and Responsibilities
The Buyer confirms that the personal, billing and delivery information provided during the order process is accurate and complete. The Buyer is responsible for any delays, failed deliveries or additional costs arising from incorrect or incomplete information provided by the Buyer.
The Buyer confirms that they have read the product description, material information, dimensions, care instructions, delivery conditions, customs information, return conditions and withdrawal exceptions before placing the order.
The Buyer is responsible for ensuring that the delivery address is complete and suitable for international delivery. The Buyer is also responsible for providing any information required by customs authorities, local delivery authorities or carriers.
The Buyer is responsible for paying customs duties, import taxes and similar official charges in the country of delivery, unless expressly stated otherwise at checkout.
15. Seller’s Declarations and Responsibilities
The Seller is responsible for delivering the ordered product in accordance with the order, product description, applicable legislation and this Agreement.
The Seller is responsible for providing the Buyer with mandatory pre-contractual information, confirming the order, fulfilling delivery obligations and keeping relevant transaction records as required by applicable legislation.
The Seller may cancel the order and refund the Buyer if the product cannot be supplied due to reasons not caused solely by stock unavailability, provided that the Buyer is duly informed in accordance with applicable law.
The Seller is not responsible for customs duties, import taxes, destination country restrictions, delays caused by customs authorities, or failure of delivery caused by the Buyer’s failure to provide required information or pay destination charges, unless mandatory law provides otherwise.
16. Force Majeure
Events beyond the reasonable control of the Parties, including but not limited to natural disasters, war, terrorism, civil unrest, strikes, pandemics, infrastructure failures, cyber incidents, interruption of transportation services, customs delays and decisions of public authorities, shall be considered force majeure.
If force majeure prevents or delays the performance of this Agreement, the affected Party shall inform the other Party within a reasonable period. The rights of the Buyer arising from mandatory consumer protection legislation are reserved.
17. Intellectual Property
All designs, visuals, photographs, product descriptions, brand elements, texts and other content displayed on www.thegoatz.co belong to the Seller or their respective rights holders. The Buyer may not copy, reproduce, distribute, publish, commercially use or create derivative works from such content without prior written permission.
18. Personal Data
The Buyer’s personal data may be processed for purposes such as receiving and fulfilling orders, payment processing, international delivery, customs procedures, invoicing, customer support, legal compliance and handling returns or complaints. Detailed information is provided in the Privacy Notice and Cookie Policy available on the Website.
For international orders, the Buyer’s personal data may be shared with payment service providers, cargo and logistics companies, customs brokers, customs authorities and other necessary service providers for the purpose of fulfilling the order and completing international delivery.
19. Evidence and Records
The Buyer accepts that electronic records, order records, payment records, correspondence, invoice records, delivery records, customs records, carrier records and system records kept by the Seller or relevant service providers may constitute evidence in relation to transactions made through the Website, without prejudice to the Buyer’s mandatory legal rights.
20. Complaints and Dispute Resolution
The Buyer may submit complaints and requests to the Seller through [email protected], +90 544 569 89 85 or the Seller’s registered electronic mail address [email protected]. The Seller will make reasonable efforts to respond to customer requests as soon as possible.
This Agreement is governed by the laws of the Republic of Turkey, without prejudice to any mandatory consumer protection rules that may apply in the Buyer’s country of residence or the country of delivery.
For disputes arising from this Agreement, the competent authorities and courts shall be determined in accordance with applicable mandatory law. Where Turkish consumer law is applicable, the Buyer may apply to the competent Consumer Arbitration Committees or Consumer Courts within the monetary limits and procedures applicable for the relevant year.
For 2026, where Turkish consumer law applies, consumer disputes below TRY 186,000 fall within the jurisdiction of Consumer Arbitration Committees in Turkey.
21. Effectiveness
This Agreement becomes effective when the Buyer electronically confirms the order through the Website. By placing the order, the Buyer confirms that they have read, understood and accepted this Agreement and the Preliminary Information Form.
22. Withdrawal Form
To: Seçil TÜREDİ
Address: Fevzipaşa Mahallesi, Medrese Sokak, No: 1, İş Yeri 2, Çanakkale Merkez, Çanakkale, Turkey
Email: [email protected]
I hereby notify you that I exercise my right of withdrawal from the contract regarding the sale of the following goods.
Order Date:
Delivery Date:
Order Number:
Product Subject to Withdrawal:
Product Price:
Buyer’s Full Name:
Buyer’s Address:
Buyer’s Email / Phone:
Date:
Signature: Required only if this form is submitted on paper.