SHIPPING & RETURNS

PAYMENT TERMS

We accept the payments card by Credit and bank transfer.

Please choose the payment methods during the order process.

Important note, we accept Euros & Dolar currency only.

Terms & Conditions of Credit Cards are depending on the service provider’s policy.

We would like to apologize for any inconvenience, but we are unable to accept gift cards, ecards, or merchandise credits as payment for both domestic and international shipment.

We require a valid email address on each order. This allows us to communicate important information related to your order processing or request any additional information that may be required to process your order.

SHIPPING CONDITIONS

The timeframe of shipping is depending on the custom regulations in each country.

Please note that some global shipments may have import taxes or duty fees due at product arrival. The customer shall be responsible for these fees.

Your tracking number will be sent by us through a confirmation email. Please allow 24 hours before checking the status of your shipment as the system requires some time to update.

When the product has been shipped, you cannot be changed the sending address. Please make sure you’re shipping information is correct at the time of checkout. If you have put the wrong address, please contact us as soon as possible. However, if your product has already been shipped out, most likely it is on it’s way back.

SHIPPING COSTS

For most orders, If you are unable to accept the delivery, you can arrange to collect from your local post office, deliver to a neighbour or redeliver the next available day.

We will always show you the best delivery options based on your product choice and delivery address. We are shipping with either DHL.

Once you've placed an order, we'll send you an Order Confirmation email as well as an email to let you know when we've dispatched your order. We send most orders using secure tracked services so that you can follow your order.

THE SHIPMENT COST & TAXES

Please note that the shipment cost and taxes is depending on the number of product, weight and the destination country of product.

For shipment cost of wholesale, we will calculate the shipment cost at time of receiving the final confirmation order from you.

RETURNS

We offer a 100% refund excluding postage within 20 days if you are not satisfied with our products.

Note: if you want to return a product, it has to be unused.

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

SHIPPING RETURNS

To return your product, you should mail your product to: Fevzipaşa mah. Medrese Sok. No:1 D:2 17000 Çanakkale, TURKIYE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For your return items, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thegoatz.co